Yes you can! Just select our Registered Office service for your limited company for your Companies House post, or Complete virtual office service for all your business address post.

Please feel free to contact us with your request at post@ashhouseoffices.com with details of when you are expecting this item and your requirements and we will get back to you!

Yes!  There nothing stopping you from using our virtual office service which is ideal for sole traders not wanting to give out their personal details and perfect for presenting a professional address for your business while keeping your costs low and providing a convenient means of receiving all your business post!

Yes! Please send us details of your companies and trading names on an email to mail@ashhouseoffices.com listing out all business names and limited companies. For each business please confirm whether limited company or not, and all trading names of each business, as well as all staff that are going to be listed for each relevant business, trading name, or limited company that you want to be included within the overall virtual office service and we will get back to you!

We will handle mail sent to Your trading name, your registered company name (if different) and your personal name.  For post this is included at no additional cost subject to our reasonable volume service.

In order to open a UK bank account you will be required to provide a residential address for verification purposes.  Any attempt to provide a virtual address as your residential address may be in breach of legislation in relation to money laundering regulations and fraud. Once you have complied with your verification requirements, we are able to act as your registered office and as your business trading address to handle all your business trading or Companies House post.

It is a legal requirement for all directors of UK companies (and partners of LLPs) to provide an address which will appear on public records and where legal documents from Companies House and HMRC can be sent to them personally. While directors can list your residential address for this purpose, it will appear on the public record.

By registering for our Registered Office or Complete Virtual Office service you are able to list our address as your service address thereby keeping your residential address confidential. This service includes the handling of up to 2 one directors’ statutory mail (from HMRC and Companies House) with no additional charges for postage to your UK address.  There is no additional charge for you to register our address as the directors service address.

Yes all new customers, including Company Directors and Shareholders with a stakeholding of 25% and above will need proof of ID – either a passport or driving license, a selfie and a recent utility bill. A scan or photograph is sufficient and can sent by email to accounts@ashhouseoffices.com

We require two documents from the following list, one from each list.

Photo identification – Proof of identity

• Passport
• Driving License (with photocard) National Identity Card
• HM Forces Identity Card
• A current student card
• Employment identification card
• Disabled drivers blue pass

Proof of address (provided both name and address is shown)

• Gas or Electricity bill
• Telephone bill
• Water bill
• Mortgage Statement
• Council Tax bill
• Bank / Building Society statement (includes credit card/ store card bill) TV license
• Valid insurance certificate
• Pay slip
• P45/P60 statement
• Financial statement (e.g. pension, endowment) Current benefit book
• Letter from Benefits Agency
• HM Revenue and Customs Notice of Coding
• Student hall of residence agreement or other proof of accommodation

Yes, but in order to receive this we need to be notified 24hours in advance.  Parcels need to be letterbox friendly, the dimensions of a standard letterbox are 260mm x 60mm.  For oversize items we can receive this up to a max size of 450h x 710w x 300d by prior notification 24 hours in advance.  For deliveries outside of 1-2pm this will be by a coded delivery for this courier to install the item to.  We require j24 hours notice to issue a code for oversize items.  A handling charge of £10 per item is applied for unannounced deliveries or items sent with less than 24hours notice.

Once received, collection should be arranged within 5 working days from our office. Postal forwarding can also be arranged on request of small items with a small handling charge of £5 plus forwarding postal cost for each item.  Please arrange collection or forwarding within 5 working days as storage costs apply for items not collected within this time subject to size and weight.  For non account holders a min £30 handling fee is automatically applied for items received at our address.

If you have selected Collection as your default service, we will email you to let you know that we’ve got some post waiting to be collected. If you have selected Forward as your default service we will forward your post on or for any specific post types email you to check you want to receive it (eg suspected junk mail).  If you have selected optional additional Scan service, we will scan this through to you once your post is received.

No. There are no set up charges for our virtual office services. All we require is a months payment in advance and a months deposit which is fully refundable after any additional service charges after requested additional services are concluded.

Yes you can cancel at any time.  Please send us an email to accounts@ashhouseoffices.com  We require one months notice for cancellation of services.  Your deposit will then be returned less any fees for outstanding service charges on your account, to your selected bank account.

Please email our team mail@ashhouseoffices.com including your company or business name confirming that you would like to reactivate your virtual office services and we will get back to you to confirm and advise if there are any outstanding payments.

Yes, you are free to use your virtual office address across all marketing and communications including letterheads, business cards and website as your trading address on the Business Address or Complete Virtual Office service.

Yes you can! We can post your mail to anywhere you request as long as it is a valid postal address.  Please select international service at the checkout and email us with your details and supporting documents with proof of address and ID and we will get back to you to get you set up.

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Please email mail@ashhouseoffices.com with your change of details along with your supporting documents to confirm the changes.  We will just need to check the details then will get your details updated once verified.

On our Registered Office and Business address service we can include 1 additional director or person at no additional cost subject to our reasonable post policy.  For additional staff names beyond this an add on service is required charged at £5 per month (Registered Office facility paid annually) / £7.50 per month (Business address virtual office service) per additional person.  Email us at accounts@ashhouseoffices.com with their details and we will get them set up on your account.

We can on request include for one additional trading name for each business or company at no additional cost subject to our reasonable post volume policy.  For each additional trading name above this will require an add on to your account, each additional trading name is charged at £15 per month (Business address virtual office service.

With our Business Address virtual office service you can use our address as your trading address for your website, business cards marketing materials etc. We will arrange collection, forwarding or scanning to you of all your business trading post exc Companies House post.  If you would also like to register your business as your registered office for your limited company at Companies House you will require a Registered Office or Complete Virtual Office service to also include all you trading post.

We do not accept vehicles to be registered at our address.  All DVLA mail will be returned to sender

Physical mail is stored for up to 60 days from the day it has been processed or notified to you. After 60 days, your physical mail will be recycled if scanned to you and/or instructions have not been received as to how you want this to be handled.

Yes! We offer a discounted rate when signing up to an annual plan.  If you would like to change please email us at accounts@ashhouseoffices.com and we will get back to you to confirm change over details for switching you over to an annual plan.

Yes and this includes international & overseas residents.  To qualify as a company director in the UK you must:

• Be 16 years or older
• Have NOT been declared bankrupt or banned from being a company director by a court

To continue to receive post and use our virtual office services beyond your service completion date, we would need to reactivate your service otherwise handling collection and forwarding charges will apply for additional collections and requests. Please contact us on accounts@ashhouseoffices.com if you are interested in reactivating your subscription.

Ash House Offices is certified with the ICO and we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures and safeguards for data protection and security.